Contact Us — Hermina Hospitalis

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We're Here to Help

Whether you have a general enquiry, need assistance with an appointment, or want to reach a specific department, our team is ready to assist.

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Hospital Address

JL. Asmara Dera Bersama No.33
RT.012 RW.006, Cinta Segitiga
Jakarta Selatan, DKI Jakarta 12540
Indonesia

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Phone Numbers

Main Line: +62 21 5252 5444
Emergency (24h): +62 21 5252 5444 ext. 119
Appointment Hotline: +62 21 5252 5444 ext. 200

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Email Addresses

Customer Service: CS@herminahospitalis.com
Medical Records: medicalrecords@herminahospitalis.com
Corporate/HR: corporate@herminahospitalis.com

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Operating Hours

Outpatient: Mon–Fri 07:00–20:00 | Sat 07:00–15:00 | Sun 08:00–13:00
Emergency Department: 24 Hours, 7 Days a Week
Pharmacy: 24 Hours

Send Us a Message

We aim to respond within 24 hours on business days.

Frequently Asked Questions

Do you accept BPJS Kesehatan? +

Yes, Hermina Hospitalis is a BPJS Kesehatan accredited provider (Kelas B). We accept BPJS for a wide range of inpatient and outpatient services. Please bring your BPJS card and a referral letter from your Faskes I when visiting.

How do I obtain my medical records? +

Medical records can be requested in person at our Medical Records department (ground floor, Block B), or by emailing medicalrecords@herminahospitalis.com. Processing takes 3–5 business days. Please bring your ID and patient registration number.

Is there parking available at the hospital? +

Yes, we have a multi-storey car park with over 400 spaces available 24/7. The first hour is complimentary for outpatients. Valet parking is also available at the main entrance from 07:00–20:00.

Can I get a second opinion from a specialist? +

Absolutely. We encourage patients to seek second opinions and our specialists are available for consultations on existing diagnoses or treatment plans. Please bring all previous medical documentation to your appointment.